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FAQ
Who? What? Huh? Hmm… Life can be confusing at times, but we’re here to help with any NA-KD related questions.
Do I have to pay customs or any other charges?

When shopping at NA-KD you only pay what you see in the checkout, NA-KD always takes care of everything else! No need to worry about any extra charges such as duties, taxes, or VAT after placing an order!

Have you received my return?

Our return process can take up to 14 days from when you send it. Once we have processed your return, you will get an e-mail and shortly after this, depending on your payment method, your invoice will be updated, or you will be refunded.

Where is my order?

Once your order has been dispatched you will receive a shipping confirmation. In this you will find a link to the delivery company's webpage where you can track your order. Remember that our delivery times refer to business days, so do not include weekends. If your order hasn't reached you within the promised delivery time, contact us and we will help you.

Remember that it can take up to 24 hours from when you got your shipping confirmation until the tracking has updated.

I haven't received my order confirmation!

We will send you an order confirmation to your e-mail with the details of your purchase. If you haven’t received a confirmation within 24 hours of your purchase, please check your spam folder. If you still can’t find anything, contact us. Always make sure to enter the correct e-mail when completing your order.

If you were logged in to your account when you placed your order you can always go to your My Page and view your orders.

Can I edit/cancel my order after I placed it?

Sadly, no. Once your order is placed and imported to our system, we have no ability to edit it or make any changes for you.

We are really quick at processing your order and are therefore unable to cancel it before shipping. However, you are always more than welcome to return your order to us for free if you do not wish to keep it.

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