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What payment methods do you offer?

We accept the following forms of payments:

  • Visa and Mastercard (credit and debit card)
  • PayPal
  • Direct transfers

* Note that these payment methods can vary depending on country, you can see the available payment methods in the checkout.

Why is my card not accepted?

Most credit cards have 3D Security which has to be activated in order for you to make a purchase. If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact your bank directly and they will help you.

Since we're a European company, make sure your bank doesn't have a block on purchases in Europe!

My order was cancelled, what happens to my payment?

If money has been taken from your account even though your order was unsuccessful or got canceled, this amount has only been reserved by your bank and will automatically bounce back to your account within 2-5 working days. 

If the amount was withdrawn from your account instead of bouncing back, please contact us and we will check this for you.

I have returned my order but my card has been closed

Your refund is always issued back to the payment method that you used to place your order. If you chose to pay with a credit or debit card, the payment is actually made directly from your bank account so the refund will also be issued directly to your bank account. Therefore it does not matter if your credit card is no longer in use. 

If you have closed your bank account, you can simply contact your bank once you have received your refund confirmation by e-mail and they will re-direct the transaction to the bank account of your choice.  

Discount codes
A bit about our discount codes

Our discount codes can be used only once and you can apply one discount code per order. Discount codes cannot be combined and can only be applied for fashion items at regular prices*.

Sometimes we run extra offers for sale items, but we always specify if sale items are included.

I forgot to add my discount code, can you help me?

We can add MOST discount codes if your order hasn't been shipped yet! Kindly contact us with your order number and the discount code you wish to add to your order. We will happily do it for you as long as the code is still valid and applicable to the items you've purchased.

Please note, this is only possible for codes with a % to be taken off.

My discount code is not working!

Always make sure to enter your code exactly as you got it, we recommend that you copy and paste it into the box. Also, make sure that your discount code has not expired. If your code is still not working please contact us and we will make sure to help you further.

Wrong size but ordered with a discount code?

Not a problem! Return the item following our return instructions, then place your new order. Get in touch with us and provide both your original item's order number and the new one and we will happily add the code.

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