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Returns
I scheduled a return with DHL but they didn't show up

If DHL missed your appointment we truly apologize for the inconvenience. To re-schedule the pick-up, you need only call DHL Express and choose a new date. Make sure to provide them with your waybill number that you used for the original appointment. 

If you need any help with this or have any questions, don't hesitate to contact us. 

Return Instructions

To make your return from you have to contact us so we can create a return for you. 
Please provide us with the following information; 

  • Your name 
  • Your order number 
  • The products that you wish to return 

With DHL Express

Once we have created your return, you will be able to schedule a free pick up with DHL using the documents and instructions that we provided you. 

Make sure to always save the receipt and return tracking number until your refund has been processed. 

Can I return two orders together?

We follow a simple rule: only items from the same order can be returned together in one package. By following this, your return will be processed more easily and you will receive your refund in time. But no worries, if your order was split and you received items in separate packages, you can of course pack them together!

However, we ask you not to put together items from different orders and we will appreciate it greatly if you return them separately

I want to make another return

We provide one free return label for each order. You can use it to return your order within 90 days from receiving the package. 

If you forgot to return an item or simply changed your mind, we can create a new return label for you. However, for extra returns we charge a small fee, which will be deducted from your refund. This is to cover shipping and environmental costs, so please avoid unnecessary returns if possible.

Country

Currency

Refund cost

DE

EUR

4,95

SE

SEK

39,00

DK

DKK

29,00

NL

EUR

3,95

PL

PLN

14,95

NO

NOK

99,00

AT

EUR

7,95

BE

EUR

7,95

FR

EUR

7,95

GB

GBP

8,95

CZ

EUR

13,95

SK

EUR

13,95

RO

EUR

13,95

HU

EUR

13,95

Rest of the world EU

USD

15,90

Rest of the world EU

EUR

14,90

Rest of the world non-EU

USD

26,90

Rest of the world non-EU

EUR

23,90


We cannot create a new label if your order exceeds our 90 day return policy.

FAQ Returns
For how long do I have the right to return my order?

If you are not 100 % satisfied with your recent NA-KD purchase, you are more than welcome to return products that are in original condition for a full refund, within 90 days after you have received your order.

Have you received my return?

Our return process usually takes up to 14 days from when you sent back your items.

As soon as your return has been handled you will be refunded through the original payment method you chose for your order. The transaction usually take 2-5 working days and you will receive a confirmation by e-mail once the refund has been issued. 

Are your returns free of charge?

Yes, all of our returns are free of charge! If you want to make sure that you are returning your order the right way, simply check the instructions provided on your return note. If you still have questions, don't hesitate to clarify with us before you hand your order to the delivery service.

Can I exchange an item?

Unfortunately, our system can't make any exchanges, only returns and refunds. However, you are more than welcome to return the item you don't wish to keep for a full refund and then place a new order for the item that you want instead. 

If you bought an item with a discount code, you can re-order it in a different size and we will re-apply the discount code for you. Get in touch with us and provide us both your original item's order number and the new one and we will happily add the code for you!

Can I return sales items, swimwear, lingerie and jewelry?

You can return sales items as long as all the tags are still attached and the item is in its original condition. 

You can only return swimwear and lingerie if they are unused and the hygiene protection is still intact and attached, as well as the tags. We do not accept returns on jewelry unless they are still in their original packaging. If you open the sealed plastic we can't accept them in return. 

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